Go to HP Customer Care to get help resolving this issue."Ĥ. Scanning does not work.ģ. Ran HP Print and Scan Doctor 5.2.1 and it fails on the step "Windows (WIA) Scan" with the error "This tool is unable to solve the problem even after a restart.
Hp print and scan doctor 4.9 has stopped working drivers#
Downloaded the latest drivers and installed them. I have uninstalled and rebooted my PC unplugged and replugged in my printerĢ. " Scanner communication cannot be established."ġ. Receive the following error when using the HP Scan utility on every one of my Windows 10 PC's: This is a LaserJet Pro M127fn connected through hard-wired ethernet (not wifi). Scanning suddenly stopped working after a Windows 10 Update (this occurred on multiple computers on my home network). When I scan with ADF and set from display of M479dw, it works fine. When I start scanning from the computer that M479dw is installed on (and *not* from display on M479dw), the scan works fine. If it resets on its own, when M479dw is ready, the scanned document appears on the selected computer. Sometimes it resets on its own, sometimes I have to reset it. After that the printer/ scanner (M479dw) blocks. I choose 'no' (the scanning is finished) and than the blue display appears, together with the 'power' symbol and text B80885AE. When the scan finishes, it asks if I wish to scan more pages. On the display I set to scan on the computer, choose the computer, choose. When I scan from glass and use the scanner's display, the display turns blue and there is a symbol 'power' drawn, as well as text B80885AE. It was just purchased and used for the first time.